Terms of service

Ordering Information:

Complete one of the order forms found in the back of a Dance Sophisticates catalog, or download one below. Don't forget to carefully fill out the method of payment section. Include all phone numbers where we may reach you for any questions about your order, including a number we can reach you during summer break. Please get your entire group together early and place one order. We do not accept individual orders.

For stock sizing, please use the correct size from the stock size chart following the instructions on measurements. Send your sizing worksheet for us to check against the specified chart size. Use one line for each item in the same size and color listing quantity, style, item name, colors, size and unit price for each item ordered. Orders received without complete information will be subject to delay.All alterations are the responsibility of the customer.

MAIL ORDERS:
Dance Sophisticates
1605 Prospect St.
Indianapolis, IN 46203

FAX ORDERS:
1-317-634-7854

EMAIL ORDERS:
sales@dancesoph.com

Can I Re-Order?
Re-Orders require that you send a sample uniform for duplication purposes and indicate "re-order" on the order form to assure a close match. Dye lots may also vary from order to order.

What about cancellations and policy changes?
All Dance Sophisticates uniforms are specially made for you. Therefore, once your order has been placed, cancellation is not allowed. Changes may only be made within 3 working days from receipt of your order and will be subject to a 10% charge equaling the total order dollar amount. Changes to your order may also result in additional delivery time. Any additions will be handled as a new order.

Do you make custom designs?
Dance Sophisticates has always been a design house. Original designs are our speciality. Call 1-888-248-2090 or email sales@dancesoph.com for information or help in designing. Additional delivery time will be required for custom orders.

What is the minimum order?
Minimum order of 4 is required for all new orders. Orders of 3 or less will have an additional charge of $20.00 per item. Re-orders for uniforms we have previously manufactured for your organization in a quantity of less than 4 may be subject to an additional charge. 

What are my options for paying?
Payment Options- Use our order blank, fill it out completely, and send with your  form of payment. No order will be processed until one of 3 payment methods are met. All prices in this catalog are subject to change without notice and are shown in US dollars.
1. Full Payment- Cashiers check, school checks & money orders should be made payable to Dance Sophisticates. Personal, booster club, or organization checks will not be accepted unless prior approval has been given. A $35 service charge will be assessed for returned checks. Do not send cash through the mail.
2. School Purchase Order- Mail or fax an original copy of an official school Purchase Order signed by an authorized school official. List all items ordered and the total amount due including shipping and handling charges and up-charges. You will be billed net 30 after shipment of merchandise.
  *Orders under $200 must be prepaid.
All accounts past due will be subject to an additional 2% finance charge on balance outstanding per month.
3. Charge Card- Use your Visa, Mastercard, Discover, or AMEX for payment in full when placing your order by phone or mail. When using a charge card, be sure to list your charge number, expiration date, billing address and signature. Please be aware that charges for the merchandise may appear on your bill before actual shipment occurs.

Can I return or exchange a unitard or any custom flags?
RETURN POLICY- ALL UNIFORMS and CUSTOM FLAGS are manufactured to your specifications and therefore, ARE NOT RETURNABLE OR EXCHANGEABLE. Check your order immediately upon receipt and notify customer service at 317-634-7728 within 3 days if any defects or discrepancies are found. We reserve the right to inspect returned, unworn merchandise to determine whether a replacement, repair or adjustment is due. All returns must be accompanied by a RETURN AUTHORIZATION NUMBER which must be obtained from our customer service department. No exceptions will be made. Any shipment received without this number will be Refused and Returned to sender. No authorized returns of any merchandise are permitted after 10 days from date of receipt.
Exchanges on shoes- Call our office at 317-634-7728 to receive your return authorization number. When you return shoes unworn and in perfect condition in the original unmarked box along with a 15% exchange fee plus appropriate shipping and handling charges, your exchange will be sent to you promptly. Shoes may be exchanged only for same style. No returns are accepted.

What are the shipping and handling charges?
All Shipments are made by UPS ground service unless you request otherwise. The following information is for shipment within the continental United States. UPS will not deliver to a post office box number. Please give complete street address. UPS requires an adult signature for delivery.

Shoes, EMotion Tops/Bibbers, and Equipment/Accessories orders are subject to additional shipping charges.

We reserve the right to correct any typographical errors contained in this catalog and to discontinue any styles or fabrics no longer available. Prices are subject to change without notice.